Exchange & returns

We are based in Malaysia and all prices are in RM. Please read the product description and care instructions before you buy.

All sales are final

No returns, exchanges or refunds, except when:

• we shipped the wrong item, or
• the item has a major defect.

How to ask for a return or exchange

Start within 3 days of receiving your item.

1. The item must be new and unused, with the tag attached.
2. Email us at admin@jabrose.com with the subject “RETURN/EXCHANGE”, your receipt and a photo of the defect.
3. We may refuse returns that do not meet this policy.

Delivery

Orders are sent with our selected courier. We are not responsible for lost, damaged or stolen mail, so please give a complete delivery address.

Payment

We accept FPX online banking and Visa / Mastercard. Unpaid orders are released to the next customer.

By shopping at jabrose.com you agree to these policies.